 Occasion
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Shipping Policy:
Free standard shipping applies to every order, every day (another great reason to celebrate!). Orders are shipped standard USPS Priority Mail. Your order will be shipped within 2-7 business days after we receive a response email with your proof approval. Standard shipping transit time is 2-7 business days.
Need expedited shipping? The following options are available:
Express Shipping - Receive your package within 2 business days - $10.95
Overnight Shipping - Receive your package the next morning - $25.95
Transit time estimates are for the U.S. only.
Cancellations:
If you need to cancel an order, please do so prior to receiving a proof (email or physical). Cancellation at this point will result in a full electronic refund of your money. Should you cancel after receiving a proof, we reserve the right to refund your money less $20, to cover the labor required to create your personalized proof.
Return Policy:
We will not accept returns of personalized products unless we are at fault. If the product that you receive differs from the proof originally approved, we will be happy to remedy the situation in one of two ways. If time allows, we would prefer to fix the mistake and reproduce your order to your satisfaction. If your product is time-sensitive, however, (ie. the party is in two days), we will refund your money.
If the product that you receive matches that of the proof that you approved, there are two remedies to your situation. If time allows, re-order the product at your cost. Or, get out that Sharpie and fix the mistake yourself. Just kidding... sort of.
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